TERMS USED

  • Within these Terms & Conditions (T’s & C’s), The service provider is Executive Transfer Scotland LTD also known as ETS LTD
  • The terms “our”, “us” and “we” refers to Executive Transfer Scotland LTD hereafter.
  • The “customer/User” is a person who request a service from us/accepts any offer of services from us.
  • The term “passenger/passengers” refers to the person a group of people travelling in a vehicle owned by us.
  • The term “service/services” refers to the transportation services provided by us.
  • The term “Booking” refers to the request from a third-party to use our services.
  • By utilizing our service or vehicle, passengers explicitly agree not to carry any unlawful objects.
  • This includes, but is not limited to, firearms, drugs, and any other illegal substances or items.
  • Passengers must remain vigilant and refrain from knowingly transporting or possessing any illicit materials during their journey.
  • We prioritize the safety and well-being of all passengers, and any violation of this policy may result in immediate termination of the service without refund.
  • We reserve the right to report any illegal activities to the appropriate authorities.

BOOKINGS

  • All bookings must be pre-booked by either fax, email, telephone or via our website, any attempted bookings direct with our chauffeurs will be deemed invalid.
  • All online bookings require a minimum of 24 hours’ notice and payment must be settled immediately for non-account holders. Enquiries for bookings with less than 24 hour’s notice must be made by telephone
  • A quote will be given at the time of booking and will be approximate according to an estimate of miles and time incurred by the driver, the time and day of the journey and the vehicle type. We will not assume any surcharges such as waiting time or parking costs at this stage.
  • Our service price list is not displayed on our website but will be available upon request.
  • Every effort will be made to accommodate a client’s requirements for the booking of a particular vehicle/driver. We reserve the right however to supply an alternative vehicle/driver of equal standard where your request cannot be met.
  • If a vehicle requested is not available, a replacement vehicle of the same quality or a complimentary upgrade will be provided. Subject to availability.
  • Surcharges applicable on 1st and 2nd January and 25th and 26th December.
  • Unsocial hours supplement applicable for pick-ups between the hours of 23.00 and 06.00 hr
  • The company reserves the right to sub-contract vehicles should the need arise.
  • Airport Transfers allow for Airport Parking with Meet and Greet on arrival and allow waiting time of up to 60 minutes. Additional waiting time costs may apply.
  • In the event that we are unable to supply one of our own vehicles for your journey, we will subcontract to a supplier of equal standard. Executive Transfer Scotland LTD T’ & C’s will still apply.

TARRIFS AND SERVICE CHARGES

  • Our tariffs’ are available upon request either by telephone or via email.
  • All Tariffs’ will be agreed upon the opening of accounts and dependent on the level of service required.
  • No account holders will be given a quote for each journey booked prior to the booking being confirmed.

Services charges will be applied as follow:

  • 15 minutes of waiting time are free for none airport to pick up
  • 60 minutes of waiting time are free for airport pick-ups
  • It is the client’s responsibility to inform Executive Transfer Scotland LTD of any change in arrival plans or flights.
  • If there is a “No Show”, the cost of the service is fully chargeable.
  • If the company has been informed of a flight delay we will endeavour to rearrange the service where possible but additional charges may apply.
  • The company is not responsible for any delays due to circumstances beyond the company’s control (Road accidents, all transport delays, severe weather conditions, police requests, terrorism etc).

After the free waiting time the following charges will be applicable:

  • £50.00 p/h
  • All prices will be quoted in GBP (£).
  • All fares will incur a 50% increase on Bank Holidays (UK) and 100% increase on Christmas and New Year’s Day. We will calculate fares based upon actual mileage by Google Map, time and out of pocket expenditure.
  • The charge rate will vary according to the type of vehicle/service required for the journey.
  • We operate a fixed rate for journeys to or from the local areas.
  • If the route varies e.g. by request of the passenger to use a motorway route or the driver has to avoid a traffic related problem, we reserve the right to charge the client for any extra mileage and time.
  • A 3% admin is chargeable on all invoices.

Responsibilities: (Traveller’s Responsibilities)

It is the passenger’s responsibility to set up the pick-up time well in advance and always keep some extra time in his/her hand to avoid any delay to arrive at your destination, We always try our best to pick up & drop off on your requested time but sometimes it’s not in our hand due to various reasons i.e traffic/road closure/ accident on the way. And sometimes the driver may be late for pick up or drop off where we have no control over there.

The company or the driver/service provider is not responsible to cover your losses due to the late arrival or pick up due to some unforeseen that the company has no control over.

Losses can be anything like – missing a flight/train/hotel/any personal deal etc…

If a client is booking our services for a third party, it is their responsibility to make sure that the third party has read and understood these terms and conditions.

We hold public liability, motor and business insurance and are responsible for all our own vehicles and drivers.

We do not accept responsibility for any theft or damage to goods except where such theft was a direct action by an Executive Transfer Scotland LTD employee.

Executive Transfer Scotland LTD reserves the right not to carry passengers who are abusive or under the influence of drink or drugs or are considered a risk to our drivers.

In addition to Public Holidays we reserve the right to apply a surcharge to:

  • Additional stops on route.
  • Periods of extreme weather or road conditions.
  • Surcharges applicable on 1st and 2nd January and 25th and 26th December.
  • Unsocial hours supplement applicable for pick-ups between the hours of 23.00 and 06.00 hr

(Please note that these are examples and is not an exhaustive list)

Payments 

  • Our payment terms are strictly 24 hours prior to the service.
  • We accept credit card visa debit and bank transfers for payment, however.
  • Any invoice queries must be raised within 5 days of the invoice date.

Account Holders

  • Account facilities are available to sign up with us with an advance credit limit. Prior to opening an account, you will be subject to a credit check. 
  • Invoices will be issued on a weekly basis and must be settled within 7 days from the date of the invoice. 
  • We reserve the right to make a charge for any late payments made in respect of invoices paid, under the late payments of commercial debts act 1998. 
  • Any late payment of invoices may attract interest charges of up to 7.5% per annum above base rate, calculated on a daily basis. 
  • Account holders’ conditions are valid in conjunction with all other terms & conditions as outlined above. 
  • It is the responsibility of the Client to ensure adequate security to ensure that the account facility is not abused.

CANCELLATIONS

  • 100% refund from 24 hours or more before the trip.
  • No refund for cancellations less than 12 hours of the trip.

Event cancellation

  • More than 7 days – No charge.
  • Less than 7 days – Full charge.

DURING THE JOURNEY

  • We reserve the right to refuse to carry any person who is thought to be under the influence of alcohol or drugs or whose behaviour is considered to pose a threat to the safety of the other passengers or themselves. 
  • A cleaning fee of £50.00 will be charged for any soiling of our vehicles if professional valeting is required as a result The customer will also be liable for any loss of earnings incurred by the driver for the period of time that the vehicle was not fit for use by other customers. We encourage our drivers to be reasonable with our customers when determining the invoice value for soiling charges. 
  • Eating and drinking in the vehicle is not permitted, however bottled water may be provided on your journey.
  • Drivers and passengers are not permitted to smoke in a licensed vehicle at any time. This is a strict legal requirement.
  • The luggage is not allowed in passenger’s compartment, only the luggage can be loaded into the boot space as per vehicle category.
  • The driver is not allowed to carry more passengers than the legal number stated on the vehicle license plate and will refuse any requests by the passengers to do so. 
  • Additional requests/alterations to the booking such as additional pick up points, change to the destination, maybe be fulfilled however in such cases any additional waiting time or mileage incurred as a result will be chargeable.
  • We accept the pets if it’s a guide or helping pets of the traveller. None helping pets are only allowed on confirmation before making the reservation.
  • Both parties will endeavour to resolve any dispute by discussion however, if the parties cannot agree resolution then the dispute will be subject to Scots Law and exclusively to the Scottish Courts.